Shipping & Returns

Thanks for choosing Bear & Otter Outdoors! Below you’ll find the details of our shipping and returns policies. We’ve kept it clear and straightforward so you know exactly what to expect when ordering from us.

Shipping Policy

Order Processing

  • Orders are processed within 2 business days.

  • You’ll receive tracking information by email once your order ships.

Local Pickup (Athens, GA Area)

We do offer in-area pickup for Athens, GA locals. Please contact us before placing your order to arrange in-store pickup. This option is currently available by request only.

Domestic Shipping

  • Orders under $99.99: shipping calculated at checkout.

  • Orders $99.99+ (after discounts, before tax): free standard shipping via USPS or UPS.

  • Some items may require Adult Signature on delivery for your security (at no additional cost to you). This will be noted on the product page.

International Shipping

We do not ship internationally at this time due to complex import restrictions on knives and EDC gear.

Automatic Knife Restrictions

We comply with all federal, state, and local laws. Please know your local knife laws before ordering.
Automatic knives will not be shipped to:

  • Chicago, IL

  • Delaware

  • District of Columbia (D.C.)

  • Maryland

  • Minnesota

  • New Jersey

  • New Mexico

  • New York

  • Outside the continental U.S. (including Alaska, Hawaii, Puerto Rico, Guam, APO/FPOs)

For all other U.S. states, automatic knives may ship unless restricted by local jurisdiction. Please verify before ordering.

Returns Policy

We want you to feel confident in your purchase. If you need to return an item:

  • Timeframe: Contact us within 30 days of purchase.

  • Condition: Item must be returned in new, unused condition with all original manufacturer packaging.

  • Verification: We photograph every knife and gear item prior to shipping to verify condition and authenticity. Returned items will be inspected against these records.

  • Refunds: Eligible returns will be refunded minus shipping, discounts applied, and a 5% restocking fee.

  • Return Shipping: Customers are responsible for return shipping costs. A prepaid return label is available upon request; the cost of the label will be deducted from your refund.

Exceptions

  • Microtech Knives: Due to the high risk of counterfeits, returns are accepted only after item verification. Please Contact Us to initiate the process.

  • Custom Knives (e.g., Justin Byrd): Warranty, repairs, and service are handled directly by the maker. We’re always happy to help connect you with the right contact if you need assistance.

Damaged Orders

If your order arrives damaged:

  • Contact us within 7 days with your order number and clear photos.

  • We’ll address the issue case-by-case and help you reach a satisfactory solution.

Warranty Issues

Most gear and knives are covered by a manufacturer warranty. Please reach out to the manufacturer directly for warranty claims.

Questions?

We’re here to help! Reach out via our Contact Page with any questions about shipping, returns, or specific products.