Return & Refund Policy

At Bear & Otter Outdoors, we want you to shop with confidence. If something isn't right with your order, we're here to help.

Returns

We accept returns of eligible items within 15 days of delivery.

To be eligible for a return, an item must be:

• Unused and in the same condition in which it was received
• Returned with all original packaging, accessories, tags, and documentation, as applicable
• Free from damage, excessive wear, or signs of use

Products that have been used, carried, modified, sharpened, disassembled, or damaged after delivery are not eligible for return unless the product was received defective.

Bear & Otter Outdoors reserves the right to refuse a return or reduce the refund amount if an item is returned in a condition that does not meet these requirements.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Clearance or final sale items
• Custom, personalized, or special-order items
• Products specifically marked as non-returnable
• Items damaged through misuse, abuse, modification, or normal wear

If you're unsure whether an item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at otterorder@bearandotteroutdoors.com.

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging, if applicable

Please keep the item and all packaging until we've had an opportunity to review the issue. We may request additional photos or ask that the item be returned.

If the issue is the result of our error or the item arrived damaged or is confirmed to have been defective upon delivery, we'll work with you to make it right and will cover any required return shipping.

Manufacturer Warranties

Many of the products we sell are covered by warranties provided by their manufacturers. Warranty terms, coverage, and claim procedures vary by manufacturer.

Issues that develop after a product has been used are generally handled under the applicable manufacturer's warranty rather than through our return policy.

If you experience a problem with a product after use, we recommend contacting the manufacturer directly for warranty service. We're also happy to help point you toward the appropriate manufacturer's warranty information or contact information when possible.

Manufacturer warranties are provided and administered by the manufacturer. Bear & Otter Outdoors does not determine warranty eligibility or guarantee the outcome of a manufacturer's warranty claim.

Our manufacturer warranty policy does not limit your rights regarding an item that arrived damaged, defective, or incorrect.

How to Start a Return

Before returning an item, please email otterorder@bearandotteroutdoors.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We'll review your request and provide return instructions if the return is accepted.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Unless the return is due to an incorrect item, shipping damage, or a product that was defective upon delivery, customers are responsible for return shipping costs.

We recommend using a trackable shipping method when returning an item. Bear & Otter Outdoors is not responsible for return packages that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is issued for your bank or credit card provider to process and post it to your account.

Original shipping charges are non-refundable unless the return is the result of an error by Bear & Otter Outdoors.

If an order received free shipping and is returned for reasons other than damage, defect, or our error, no shipping charge will be deducted from the refund unless otherwise disclosed before the return is accepted.

Exchanges

Because our inventory changes quickly, we do not offer direct exchanges.

If you'd like a different item, you may return the eligible item according to this policy and place a new order for the item you prefer.

Questions?

If you have questions about a return, refund, warranty, or the eligibility of a particular item, please contact us at otterorder@bearandotteroutdoors.com. We're happy to help.