Return & Refund Policy

At Bear & Otter Outdoors, we want you to shop with confidence. If something isn't right with your order, we're here to help.

Return Eligibility

We accept returns of eligible items within 15 days of the delivery date.

To qualify for a return, items must be:

• Unused and in their original condition

• Returned with all original packaging, accessories, and documentation

• Free from damage, excessive wear, or signs of use

Products that have been used, modified, sharpened, or damaged after delivery are not eligible for return unless they are defective.

Bear & Otter Outdoors reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Clearance or final sale items

• Products marked as non-returnable

• Items damaged through misuse, abuse, or normal wear

For safety reasons, certain products may not be eligible for return once opened.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at otterorder@bearandotteroutdoors.com.

Please include:

• Your order number

• A description of the issue

• Photos of the item and packaging, if applicable

Please do not dispose of the product or its packaging until we've had an opportunity to review your claim, as we may request additional photos or ask that the item be returned.

How to Start a Return

To begin a return, email otterorder@bearandotteroutdoors.com with:

• Your order number

• The item(s) you wish to return

• The reason for the return

We'll provide return instructions before the item is shipped back.

Customers are responsible for return shipping costs unless:

• We shipped the wrong item

• The item arrived damaged

• The product is confirmed to be defective

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days after approval for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

Because inventory changes quickly, we do not offer direct exchanges.

If you'd like a different item, simply place a new order after your return has been processed.

Questions?

If you have any questions about our Return & Refund Policy, we're happy to help.

Email us anytime at otterorder@bearandotteroutdoors.com, and we'll get back to you as soon as possible.