Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Bear & Otter Outdoors!

The terms “we,” “us,” and “our” refer to Bear & Otter Outdoors, LLC. Bear & Otter Outdoors, LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Bear & Otter Outdoors is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have the legal capacity to enter into these Terms.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make every reasonable effort to accurately represent our products and services in our online store. However, colors and product appearance may differ from how they appear on your screen due to your device, display settings, lighting, photography, and other factors.

Products incorporating natural, handmade, hand-finished, or individually produced materials may vary in color, grain, texture, pattern, jigging, finish, dimensions, or other cosmetic characteristics. Such variations are normal and are not necessarily defects.

Product photographs may represent an example of a product rather than the exact individual item you will receive unless the listing expressly states otherwise.

We do not warrant that the appearance or quality of any product or service will exactly match photographs, renderings, or your expectations.

All product descriptions are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Age and Legal Compliance

Certain products sold by Bear & Otter Outdoors, including knives, edged tools, and other products, may be subject to age restrictions or other federal, state, or local laws and regulations depending on your location.

By purchasing such products, you represent that you are of legal age to purchase and possess them in your jurisdiction and that your purchase, receipt, possession, use, and transportation of the products comply with all applicable laws.

It is the customer’s responsibility to know and comply with laws applicable to the products they purchase. Bear & Otter Outdoors reserves the right to refuse or cancel an order when we reasonably believe that completing the sale or shipment would violate applicable law or carrier requirements.

Manufacturer Warranties

Products sold by Bear & Otter Outdoors may be covered by warranties offered by their respective manufacturers.

Unless expressly stated otherwise, Bear & Otter Outdoors does not provide a separate manufacturer warranty or extend, modify, or replace a manufacturer’s warranty. Warranty claims may need to be submitted directly to the manufacturer in accordance with that manufacturer’s warranty terms.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase.

Bear & Otter Outdoors reserves the right to accept or decline an order for any lawful reason at our discretion. Your order is not accepted until Bear & Otter Outdoors confirms acceptance. We must receive and process payment before an order is accepted.

Please review your order carefully before submitting it. Because we may begin processing orders shortly after they are received, we cannot guarantee that cancellation or modification requests can be accommodated after an order has been placed.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing information, shipping information, and/or phone number provided with the order.

We reserve the right to limit or cancel quantities purchased per person, per household, or per order, including orders that appear to have been placed using the same customer account, payment method, billing address, or shipping address.

We may also refuse or cancel orders that we reasonably believe are fraudulent, unauthorized, placed in violation of applicable law, or otherwise inconsistent with these Terms.

Your purchases are subject to returns or exchanges solely in accordance with our Refund Policy.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will generally be the price in effect at the time the order is placed and will be set out in your order confirmation.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs duties, import charges, or similar fees.

Prices posted in our online store may differ from prices offered at physical events, shows, pop-up locations, or through other sales channels.

We may offer promotions that affect pricing and are governed by terms and conditions separate from these Terms. If there is a conflict between specific promotion terms and these Terms, the promotion terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases.

You represent and warrant that:

payment information you provide is true, correct, and complete;
you are authorized to use the payment method provided;
charges incurred by you will be honored by the payment provider; and
you will pay all charges incurred at the applicable prices, including shipping and handling charges and applicable taxes.

We reserve the right to correct pricing errors as described in Section 12.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery dates and transit times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather, natural disasters, customs processing, incorrect or incomplete delivery information provided by the customer, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

If your shipment is lost, damaged, or otherwise experiences a delivery problem, please contact us so that we can help determine the appropriate next steps. Claims involving shipping carriers may be subject to carrier investigations, documentation requirements, time limits, and applicable claim procedures.

Additional information regarding order processing, shipping methods, delivery, and related policies can be found in our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, photographs, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Bear & Otter Outdoors, LLC, its affiliates, licensors, respective manufacturers, content creators, or other rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

Unless expressly permitted by us or the applicable rights holder, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services for commercial purposes.

Nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property belonging to Bear & Otter Outdoors, Shopify, our vendors or manufacturers, or any third party.

Unauthorized use of the Services may violate federal, state, or other applicable intellectual property laws. All rights not expressly granted are reserved by their respective owners.

The Bear & Otter Outdoors name, logos, original graphics, designs, slogans, and other brand identifiers belonging to us may not be used without our prior written permission.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans appearing through the Services are trademarks or intellectual property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

To the fullest extent permitted by law, we shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the Services is at your own discretion, and you should familiarize yourself with and approve the terms under which the relevant third-party providers offer those tools.

We may also offer new features through the Services in the future. Such features shall be considered part of the Services and are subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, availability, accuracy, practices, or policies of third-party websites or services you choose to access.

If you leave the Services to access third-party materials or websites, you do so at your own discretion and risk.

To the fullest extent permitted by law, we are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third parties.

Please review applicable third-party policies and practices before engaging in transactions with them. Questions or concerns regarding third-party products or services should generally be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Bear & Otter Outdoors is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Bear & Otter Outdoors.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Bear & Otter Outdoors, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Bear & Otter Outdoors.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside in order to provide services to you.

Please review our Privacy Policy for more information regarding how we, Shopify, and our service providers and partners use personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content relating to Bear & Otter Outdoors or the Services (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for purposes related to operating, providing, evaluating, improving, and promoting the Services.

You represent and warrant that:

you own or have all necessary rights to the Feedback;
you have disclosed any compensation or incentive received in connection with submitting the Feedback where required by law; and
your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, infringing, or otherwise objectionable or in violation of these Terms.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

You further agree that your Feedback will not contain unlawful or abusive material, computer viruses, or other malware that could affect the operation of the Services.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of Feedback.

You are responsible for Feedback you submit and its accuracy. We assume no responsibility or liability for Feedback submitted by you or third parties except as required by law.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information appearing through the Services may contain typographical errors, inaccuracies, or omissions relating to matters including product descriptions, specifications, pricing, promotions, availability, inventory, shipping charges, or transit times.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time.

Where permitted by applicable law, we may cancel an order if material information relating to the order was inaccurate, including after the order was submitted.

If an order is canceled after payment has been collected, the applicable amount will be refunded.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for an unlawful or malicious purpose;

(b) to violate international, federal, state, provincial, or local regulations, rules, laws, or ordinances;

(d) to harass, abuse, threaten, defame, intimidate, or harm our employees, representatives, customers, or any other person;

(e) to transmit false or misleading information;

(f) to knowingly send, receive, upload, download, use, or reuse material that does not comply with these Terms;

(g) to transmit or procure the sending of unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitation;

(h) to impersonate or attempt to impersonate another person or entity; or

(i) to engage in conduct that restricts or inhibits another person’s use or enjoyment of the Services or that, as determined by us, may harm Bear & Otter Outdoors, Shopify, or users of the Services or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code that will or may affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services except as expressly permitted;

(d) spam, phish, pharm, pretext, or engage in similar deceptive practices through the Services;

(e) use robots, spiders, scraping or data-extraction tools, automatic processes, AI tools, agentic systems, or automated or manual means to access the Services except as expressly permitted under these Terms, including Section 14; or

(f) interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate access to the Services if we determine that you have violated these Terms.

SECTION 14 — AGENTS

14.1

This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device without direct supervision.

14.2

No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 14.4 below.

In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.

14.3

We may limit, including through technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

14.4

Agents must:

(i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user-agent string: “Agent/[agent name]”;

(ii) not conceal or obfuscate that access, use, or interactions are coming from an Agent, including by mimicking human behavior or interaction patterns or completing or circumventing CAPTCHAs or similar measures intended to distinguish computer use from human use;

(iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and

(iv) not circumvent or otherwise avoid measures intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services, or any portion thereof, in our discretion and as permitted by applicable law.

You will remain liable for amounts properly due up to and including the date of termination.

The following sections will continue to apply following termination to the extent applicable: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information presented on or through the Services is made available for general informational purposes.

We do not warrant the accuracy, completeness, or usefulness of such information except as expressly required by applicable law. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY BEAR & OTTER OUTDOORS OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL BEAR & OTTER OUTDOORS, LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS PROCURED THROUGH THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY LAW, THE FOREGOING LIMITATIONS ALSO APPLY TO CLAIMS ARISING FROM ERRORS OR OMISSIONS IN CONTENT OR LOSS OR DAMAGE RESULTING FROM CONTENT OR PRODUCTS POSTED, TRANSMITTED, SOLD, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bear & Otter Outdoors, LLC, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or third-party claims, including reasonable attorneys’ fees, arising from:

your material breach of these Terms or documents incorporated by reference;
your violation of applicable law or the rights of a third party; or
your unlawful or unauthorized access to or use of the Services.

We will provide notice of an indemnifiable claim where reasonably practicable. Failure to promptly notify you will not relieve you of your obligations to the extent you are not materially prejudiced.

We may control the defense and settlement of such claim at your expense, including selection of counsel, but will not settle a claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld.

You agree to reasonably cooperate in the defense of indemnified claims, including by providing relevant information or documents.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms, and that determination shall not affect the validity or enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us in connection with the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals relating to the same subject matter, whether oral or written.

Any ambiguity in the interpretation of these Terms shall not automatically be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent, and any unauthorized attempt to do so may be void.

We may transfer, assign, or delegate these Terms and our rights and obligations as permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms and any separate agreements through which Bear & Otter Outdoors provides Services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles.

To the extent permitted by applicable law, you and Bear & Otter Outdoors, LLC consent to venue and personal jurisdiction in courts of competent jurisdiction located in the State of Georgia for disputes arising from or relating to these Terms or the Services.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our discretion, to update, change, or replace portions of these Terms by posting updates and changes to our website.

Where required by applicable law, we will provide notice of material changes. Changes will become effective on the date specified in the applicable notice or, if no date is specified, when posted.

Your continued use of or access to the Services after changes become effective constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Bear & Otter Outdoors, LLC
Email: otterorder@bearandotteroutdoors.com
Business address: 690 N. Hwy 29, STE 115-PMB117, Athens, GA, 30601
Phone: 770-742-9154

Last updated: September 7, 2026