Shipping Policy

Thank you for shopping with Bear & Otter Outdoors! We work hard to get your order packed accurately and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders placed on weekends or holidays will be processed on the next business day.

During product launches, holidays, conventions, or periods of unusually high order volume, processing times may be slightly longer. If a significant delay occurs, we'll contact you as soon as possible.

Shipping Rates & Free Shipping

We offer free standard shipping on eligible U.S. orders of $100 or more after discounts and before taxes.

Select oversized or heavy items are excluded from our free shipping offer due to their size and shipping weight. These items will be clearly noted on the product page, and the applicable shipping charge will be shown at checkout.

Currently, select oversized items ship for a flat $14.99 within the contiguous United States.

For orders that do not qualify for free shipping, available shipping rates are shown at checkout based on the order and destination.

Shipping Methods

We primarily ship orders using USPS and UPS. Available shipping methods may vary depending on the size, weight, value, and destination of the order.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Delivery Times

Estimated delivery times depend on the shipping carrier, destination, and service selected at checkout. Transit time is separate from our 1–3 business day processing time.

Delivery estimates provided at checkout or with tracking information are estimates provided by the carrier and are not guaranteed.

Bear & Otter Outdoors is not responsible for carrier delays caused by weather, service disruptions, or other circumstances outside our control.

Shipping Addresses

Please verify your shipping address before completing your order.

Bear & Otter Outdoors is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error after placing your order, contact us immediately at otterorder@bearandotteroutdoors.com. We'll do our best to update the address before the package ships.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us at otterorder@bearandotteroutdoors.com as soon as possible.

Please keep all packaging materials and provide photographs if the package or its contents were damaged during shipping. We'll work with you and the shipping carrier to resolve the issue.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on federal, state, or local laws.

At this time, oversized items cannot be shipped to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military addresses. Oversized items that are subject to this restriction will be identified on the product page.

Bear & Otter Outdoors reserves the right to cancel or modify orders that cannot legally or otherwise be shipped to the destination provided.

Questions?

If you have any questions about shipping or your order, please contact us at otterorder@bearandotteroutdoors.com. We're always happy to help.